I’m honored to be joined today by best-selling author, John G. Miller!  John is the author of QBQ – The Question Behind the Question: Practicing Personal Accountability in Work and in Life.  He joins us today to share some stories from his journey as well as offer some introduction to his proven techniques from the book.  You’ll hear John talk about personal accountability, and the importance of the boss being involved in training.  He also outlines the difference between people management and leadership. 

I’ve invited John to the ManagerMirror because a past supervisor gave me his book “QBQ” and I have personally put his concepts into practice with my own staff. The book left a big impact on me and on more than one occasion, I’ve bought copies for my whole sales team!

John is the founder of QBQ, Inc. (www.qbq.com), an organizational development firm dedicated to helping people and organizations make personal accountability a core value. Through his writings, speaking, and a nationwide network of certified distributors, John has brought his message to countless organizations including Bausch & Lomb, American Cancer Society, Wells Fargo, Verizon, Kaiser Permanente, Aramark, Subway, Autotrader.com, Adecco Staffing, Merck, and Southern Power, to name a few. John invested a decade in leadership and sales management training before becoming an author. His content was born out of direct experience working for Cargill and The Fortune Group and throughout his consulting career.  His subject matter expertise is founded from facilitating over 10,000 hours of training inside corporations from all industries. John’s QBQ approach starts with a stark look in the mirror.  A Cornell graduate, his career includes a mix of direct, hands-on people management and years of ongoing learning how leaders and organizations prosper.  Today, John lives in Denver, CO with his wife, Karen. They have six daughters, one son, and 12 grandchildren.

You can find John’s management tips and personal content on LinkedIn & Twitter and you can find all his books and recommendations on www.qbq.com!