Today’s guest, Colleen Perry, has built consistent top-performing teams in customer success, training and employee development across consumer-retail, manufacturing, and tech industries. She’s championed consultative business development while writing and scaling her playbook across teams. Past staff praise Colleen for prioritizing long-term success of the company through ownership of tough decisions that balance metrics with individual impact.  Colleen joined me to share some of her story, experiences, and tips we can put in practice with our own teams.  In our discussion, you’ll hear her discuss evolution of leadership style, and she’ll walk us through a respectful meeting cycle she uses with her staff.

I invited Colleen to ManagerMirror because her career includes a wide range of leadership responsibilities and she’s crossed industries while earning praise from past employees and supervisors. Colleen started her career working in HR and internal staffing with PPG Industries before stepping into her first Customer Success role with what is now Technomedia in 2006. After 6 years of expanding scope, mentoring new hires and training her customers, Colleen earned her Master’s Degree in Adult Education. This prompted er to take a role in Training and Development with Circle K in 2012. Colleen then earned a promotion to Training Manager where she took on her first official leadership role and honed her SOP development skills. In 2017, She joined HireVue and proceeded to earn 3 promotions over 4 years ultimately guiding strategy for her customers as a Customer Success Director. Throughout her career, Colleen has earned praise for her ability to translate business requirements into functional solutions, build scalable SOPs, and ensure her staff had clearly defined roles with all the information they needed to deliver for the customers. Today, she’s the serving as the Manager of Scaled Customer Success and Gainsight Administrator with Get Bridge – a leading employee development platform, and she’s here with us to share her insight, a few stories, and some tips we can put into our own people-management practices.